Alexanders Motor Group has made every effort to ensure the accuracy of the information contained in this site.

Whilst every effort is made to produce up to date products and specifications, this site should not be regarded as an infallible guide to our vehicles products and services, nor does it constitute an offer for the sale of any particular vehicle.

Copyright

All rights, including copyright and database right, in the website and its contents, are owned by or licensed to Alexanders Motor Group, or otherwise used by Alexanders Motor Group as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from Alexanders Motor Group or the copyright holder.

You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes.

Alexanders Motor Group reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. Alexanders Motor Group reserves the right to monitor submissions to the site and to edit or reject any submissions.

Disclaimer

We try to ensure that information on our site is accurate, complete and up-to-date. In using this site, however, you agree to be bound by the Terms & Conditions, which take effect on the date when you first use the site.

Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided 'AS IS' and on an 'IS AVAILABLE' basis without representation warranty or endorsement, express or implied. In particular, we do not warrant or represent the accuracy or completeness of information provided on this site nor do we guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs.

In no event will Alexanders Motor Group be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site.

Notwithstanding anything else in these Terms & Conditions, we will not be liable for claims relating to the functionality or availability of this site.

Trademarks

All names, images, logos identifying Alexanders Motor Group are proprietary marks of Alexanders Motor Group. All third party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. Alexanders Motor Group does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders' rights.

External links

Alexanders Motor Group does not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this site. Any external site that you visit by clicking through a link on this site is outside the control of Alexanders Motor Group and you visit entirely at your own risk.

Software disclaimer

The software downloads from this site have been thoroughly scanned and tested at all stages of production, but - as with all new software - we still recommend that you run a virus checker before use. We also recommend that you have an up-to-date backup of your hard disk before using the software. Alexanders Motor Group cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the software. Consult your network administrator before installing any software on a networked computer.

Cookies

This web site uses cookies in a number of ways which are as follows:

Aggregated Site Usage Statistics

Cookies may be placed on your computer, phone or other Internet device to provide us with aggregated data of the usage of this site and the mediums which are driving traffic to the site. The data gathered by these is aggregated and therefore your individual usage of this site cannot be attributed to you.

Essential Site Features

Cookies may be placed upon your computer, phone or other Internet device in order to provide essential site features such as allowing you to compare different cars in stock and complete enquiry forms quickly.

Complimentary Site Features

The site may also use Cookies for certain complimentary purposes such as showing you the car that you last looked at on the home page. All these functions are designed to improve your experience of using the site. If you don't want this site to place Cookies on your device you can disable these using your Internet Browser settings.

Advertising and Retargeting

There are pages within the website containing cookies, which collect information on your browsing habits (such as the products and services you have clicked on). Targeting cookies provide details on recent search activity and may be used for future remarketing purposes, helping to serve users adverts once they have left the website.

Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.

If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, it shall be severed and deleted from this clause. All other Terms of Use and Terms & Conditions shall remain in full force and continue to be binding and enforceable.

Alexanders Motor Group reserves the right to change any of its terms and conditions at any time by posting changes online.

If you do not accept these Terms in full, you must stop using this website immediately.

View our privacy statement

Alexanders Motor Group are members of the Motor Industry Code of Practice for Service and Repair. Motor Codes can provide CTSI certified Alternative Dispute Resolution (ADR) service if a consumer remains dissatisfied with the outcome of a dispute in relation to service and repair.

Bob Alexander Limited & DAPRA York Limited act as non-independent credit intermediaries for a limited number of lenders and are able to offer a limited number of finance products from these providers. For the sales of general insurance Bob Alexander Ltd & DAPRA York Limited (FRN 789102 & 06552692) are Appointed Representatives of Automotive Compliance Ltd (FRN 497010, which is authorised and regulated by the Financial Conduct Authority). Automotive Compliance Ltd’s permissions as a Principal Firm allows Bob Alexander Ltd & DAPRA York Limited to act as an agent on behalf of the insurer for insurance distribution activities only. Registered Office: Chapel Street. Thornaby on Tees TS176BB. Bob Alexander Limited Registered in England 789102 VAT Registration No. 257511167. DAPRA York Limited. Registered in England 06552692 VAT Registration No. 930251656.

Bob Alexander Limited & DAPRA York Limited typically receive a fixed commission calculated by reference to the vehicle model or amount you borrow, for introducing you to a lender but this does not affect the interest charged on the agreement, all of which are set by the lender. Our manufacturer supporting finance partners also provides funding of our vehicle stock and financial support for our training and marketing. We also receive commission as a percentage of premium paid for insurance backed products from our insurance partners.

We have chosen to work with a panel of lenders, Our general approach is to introduce you first to our chosen first string lender. If the underwriting or product availability criteria of our chosen first-string lender do not suit your needs, we may offer a finance option using our chosen second-string lender who have different lending criteria.

We are not providing you with independent financial advice and are not impartial. We will provide you with information on products which may suit your requirements based on information you disclose to assist you in making an informed decision on your purchase. You should decide whether the finance product is right for you.

You can check this on the FCA’s website www.fca.org.uk or by contacting the FCA on 0300 500 8082.


Our Complaints Policy: At Alexanders Motor Group we pride ourselves on delivering first class customer satisfaction to all our customers, however we understand that every now and again we unfortunately don’t meet expectations. When this happens the first step to take is to get in contact with a member our team.

If you have a general complaint: For complaints relating to non-regulated activities, this is anything concerning the dealership, sales or after sales. Please contact us directly via email with the details and any supporting documentation. If you do not have an email account, you can telephone us or send a letter.
Address: Alexanders Motor Group, Chapel Street, Thornaby-on-Tees, TS17 6BB
Telephone: 01642 679781
Email: admin@alexandersteesside.co.uk 
Our management team is committed to resolve any issues or problems you have, whatever that may be. Often problems are quickly resolved within 24 hours leaving customers happy with the service they received.

If you have a Complaint regarding insurance activities: If your complaint relates to Insurance, then please contact Automotive Compliance directly. Automotive Compliance Ltd you can be contacted via post, telephone, or email:
Address: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD
Telephone: 01452 671 560
Email: complaints@automotive-compliance.co.uk 
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