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Discover what our valued customers have to say about their experience with Alexanders Motor Group, from exceptional service to finding their perfect vehicle—read their reviews below!

We have been rated 4.82 out of 5 based on 800 ratings.




"My experience at Alexanders York was memorable because the service provided by Marc was exceptional. I felt listened to and received fantastic advice. I’m overjoyed with my purchase."



"I was happy with the service at Alexanders York because the staff we dealt with were very helpful and providers us with the information we wanted"



"Alexanders York were fantastic because they managed to get me a good car at a great price."



"Alexanders York staff were good because my sales rep was really good I've never drove a automatic before and he was so informative and really put me at ease "



"I'd endorse Alexanders York because they made me feel very welcome and were very hospitable. A very relaxed environment with exceptional help describing the options regarding car purchasing and also when using your current vehicle as a part exchange towards your new vehicle. They even do all the paperwork for setting up your tax and logbook details. Plus they check up on you to see how you’re settling into your new car purchase. Very thoughtful and I would highly recommend them! Shout out to Mr Ian hartup "



"Alexanders York contacted as I was chosen for their promotional event. I arranged to meet with Ian Hartup. After explaining exactly what I wanted, Ian showed me a car that he had. It met my requirements.....Nissan Juke, automatic, hybrid and pre-registered. It had 5 miles on the clock! Ian explained everything, was very friendly and professional. He was able to get very close to an acceptable change over figure and the deal was done. Since picking the car up, I have been very happy with the car and Ian has contacted me to see that I was happy and has helped me to connect to MyNissan and answered any questions I had."



"I'd definitely recommend Alexanders York because Friendly professional service without being too pushy and answered all my questions very clearly."



"The experience at Alexanders York was good because no hard sell"



"I'd recommend Alexanders York because they are a friendly partnership, they work with you to find what you are after. I don't feel pressured when im there."



"I was happy with the service at Alexanders York because the whole process (test drive, part ex, pick up/handover) was all done professionally and at the agreed times."



"I'd endorse Alexanders York because they are helpful and great customer service "



"Mark at Alexanders York was really helpful. Just the right amount of supporting info and advice. It was a really straightforward process and I felt I got a decent car for my money. I would recommend them. "



"The staff at Alexanders York were good because we weren’t pushed into anything. It was a very relaxed atmosphere Stephen who dealt with us was very professional very thorough. We asked about the car we were out on a Test "



"The experience at Alexanders York was great because our question was answered in a way that it not too techy. They organised the extras we requested and we promptly collected our new vehicle at a time and date that suited us. "



"Alexanders York were great because there was no fuss, very good at explaining the finer details and kept to thier promise and had the car ready as agreed. "



"I'd recommend Alexanders York to anyone because they provide great service "



"The experience at Alexanders York was great "



"I was pleased with Alexanders York and would recommend them because the service and treatment i received was amazing. I will continue with my services there and my MOT."



"Ian was absolutely superb. Gave me all the options for my circumstances and he went over and above to get me in my new car at the earliest opportunity. Brilliant. Look forward to getting another Nissan in the future. "



"Alexanders York were helpful because they were knowledgeable efficient and friendly "



"My experience at Alexanders York was positive because reasonable deal"



"I'd recommend Alexanders York because of the friendly efficient service from start to finish."



"The experience at Alexanders Teesside was good because the gentleman dealing with me( Malcolm Suddick) was so friendly, helpful and supportive.He showed me the car I was interested in, took me for a drive then left me to think about it. He didn't push me He was also very helpful after I bought the car, when I rang up with a few queries. All your other staff in your showroom were also very friendly and welcoming "



"Alexanders Teesside were exceptional. Very friendly staff, nice garage and great offers on show. Highly recommended"



"I would definitely recommend Alexanders York because everything about purchasing my car was straight forward. I was looked after by Mark who was very knowledgeable about the car and not in the slightest pushy (as some places can be). He was helpful with questions I had regarding the extended warranty. The car itself is superb! It was in immaculate condition and when I came to collect it, Mark had put it in the showroom to keep it clean for collection. It is a year old but looked like a brand new car. I absolutely love my Nissan N-Connecta E-power. It is comfortable, easy to drive and has some great technology. The mileage per gallon seems pretty good too. Overall the experience I had with Alexander’s York was excellent and I would have no hesitation in recommending them to others. "



"I'd highly recommend Alexanders York because of the outstanding service I received when I wanted to part exchange my car. From the first communication until I pulled away in the car of my choice Senior Sales Executive Stephen Robson guided and advised me without pressure, every step of the way."



"My experience at Alexanders York was positive because it was quick and easy to buy a car. The staff were very knowledgeable and professional and not at all pushy."



"I'd recommend Alexanders Teesside to anyone because they are friendly and always happy to help, I dealt with David Rose who was so knowledgeable and never pushy and always happy to answer my many queries."



"I'd endorse Alexanders York because the service was second to none"



"I was pleased with Alexanders York and would recommend them because all the staff were pleasant and helpful. Minor problems subsequent to the purchase were delt with immediately and with no fuss. I would certainly seek their help if a replacement vehicle is needed."

Alexanders Motor Group are members of the Motor Industry Code of Practice for Service and Repair. Motor Codes can provide CTSI certified Alternative Dispute Resolution (ADR) service if a consumer remains dissatisfied with the outcome of a dispute in relation to service and repair.

Bob Alexander Limited & DAPRA York Limited act as non-independent credit intermediaries for a limited number of lenders and are able to offer a limited number of finance products from these providers. For the sales of general insurance Bob Alexander Ltd & DAPRA York Limited (FRN 789102 & 06552692) are Appointed Representatives of Automotive Compliance Ltd (FRN 497010, which is authorised and regulated by the Financial Conduct Authority). Automotive Compliance Ltd’s permissions as a Principal Firm allows Bob Alexander Ltd & DAPRA York Limited to act as an agent on behalf of the insurer for insurance distribution activities only. Registered Office: Chapel Street. Thornaby on Tees TS176BB. Bob Alexander Limited Registered in England 789102 VAT Registration No. 257511167. DAPRA York Limited. Registered in England 06552692 VAT Registration No. 930251656.

Bob Alexander Limited & DAPRA York Limited typically receive a fixed commission calculated by reference to the vehicle model or amount you borrow, for introducing you to a lender but this does not affect the interest charged on the agreement, all of which are set by the lender. Our manufacturer supporting finance partners also provides funding of our vehicle stock and financial support for our training and marketing. We also receive commission as a percentage of premium paid for insurance backed products from our insurance partners.

We have chosen to work with a panel of lenders, Our general approach is to introduce you first to our chosen first string lender. If the underwriting or product availability criteria of our chosen first-string lender do not suit your needs, we may offer a finance option using our chosen second-string lender who have different lending criteria.

We are not providing you with independent financial advice and are not impartial. We will provide you with information on products which may suit your requirements based on information you disclose to assist you in making an informed decision on your purchase. You should decide whether the finance product is right for you.

You can check this on the FCA’s website www.fca.org.uk or by contacting the FCA on 0300 500 8082.


Our Complaints Policy: At Alexanders Motor Group we pride ourselves on delivering first class customer satisfaction to all our customers, however we understand that every now and again we unfortunately don’t meet expectations. When this happens the first step to take is to get in contact with a member our team.

If you have a general complaint: For complaints relating to non-regulated activities, this is anything concerning the dealership, sales or after sales. Please contact us directly via email with the details and any supporting documentation. If you do not have an email account, you can telephone us or send a letter.
Address: Alexanders Motor Group, Chapel Street, Thornaby-on-Tees, TS17 6BB
Telephone: 01642 679781
Email: admin@alexandersteesside.co.uk 
Our management team is committed to resolve any issues or problems you have, whatever that may be. Often problems are quickly resolved within 24 hours leaving customers happy with the service they received.

If you have a Complaint regarding insurance activities: If your complaint relates to Insurance, then please contact Automotive Compliance directly. Automotive Compliance Ltd you can be contacted via post, telephone, or email:
Address: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD
Telephone: 01452 671 560
Email: complaints@automotive-compliance.co.uk 

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