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Discover what our valued customers have to say about their experience with Alexanders Motor Group, from exceptional service to finding their perfect vehicle—read their reviews below!

We have been rated 4.82 out of 5 based on 776 ratings.




"I would definitely recommend Alexanders York because everything about purchasing my car was straight forward. I was looked after by Mark who was very knowledgeable about the car and not in the slightest pushy (as some places can be). He was helpful with questions I had regarding the extended warranty. The car itself is superb! It was in immaculate condition and when I came to collect it, Mark had put it in the showroom to keep it clean for collection. It is a year old but looked like a brand new car. I absolutely love my Nissan N-Connecta E-power. It is comfortable, easy to drive and has some great technology. The mileage per gallon seems pretty good too. Overall the experience I had with Alexander’s York was excellent and I would have no hesitation in recommending them to others. "



"I'd highly recommend Alexanders York because of the outstanding service I received when I wanted to part exchange my car. From the first communication until I pulled away in the car of my choice Senior Sales Executive Stephen Robson guided and advised me without pressure, every step of the way."



"My experience at Alexanders York was positive because it was quick and easy to buy a car. The staff were very knowledgeable and professional and not at all pushy."



"I'd recommend Alexanders Teesside to anyone because they are friendly and always happy to help, I dealt with David Rose who was so knowledgeable and never pushy and always happy to answer my many queries."



"I'd endorse Alexanders York because the service was second to none"



"I was pleased with Alexanders York and would recommend them because all the staff were pleasant and helpful. Minor problems subsequent to the purchase were delt with immediately and with no fuss. I would certainly seek their help if a replacement vehicle is needed."



"The experience at Alexanders York was good because the salesman wasn’t pushy "



"Alexanders York were great because Ian was very helpful, even collecting us from the railway station and taking us to the dealership. First class service."



"Alexanders York staff were good because they were knowledge. Honest. And allowed time to make choices without being pressured. "



"I'd suggest Alexanders York to a friend because they make purchasing a car a relaxed process"



"We were looked after by Ian who was incredibly Knowledgable and had so much time for us. He spent so much time helping us pick the right car for us, explaining the benefits of hybrid which was a shift for us and we were a little hesitant. He wasn’t pushy and allowed us our time to consider all our options and reach out to him when we were ready to test drive and purchase. We will return to this branch when we purchase our next car. "



"The experience at Alexanders York was good because Very friendly staff no pressure salesman felt like a small family business that looks after the customers "



"I was pleased with Alexanders York and would recommend them because I found them very friendly and approachable, I didn't feel pressured to rush into a decision and I felt comfortable asking them questions about my potential purchase"



"Alexanders York were great because ...I have ben with them for ten years and always had friendly proessionsl service. Stephen Robson was a delight to deal with when purchasing our car."



"I'd definitely recommend Alexanders York because the sales department were very professional and quickly found me a car to my specification and the whole deal was concluded in a short period of time."



"I would recommend Alexanders York to friends and family because of the friendly service and making the whole process easy."



"The experience at Alexanders York was great because the handling of the sale by Kevin was so smooth & efficient. He knew his stuff and was so down to earth. The vehicle was just right for us!"



"Alexanders York were great because of the efficient and friendly staff, clear and easy information, and overall a very positive experience "



"My experience at Alexanders York was straight forward with everything explained on purchasing the car and sorting the everything before "



"Alexanders York were helpful because it all Worked"



"I was pleased with Alexanders York and would recommend them because Marc listened to, and most important understood, our requirements pointed us in the right direction with no fuss or pressure. A deal was done smoothly and efficiently. A refreshing alternative to the usual prolonged Sales patter. "



"Alexanders York were helpful because the person we dealt with was very helpful and professional, we had dealt with him before and he remembered us, very friendly and understood our perspective and made solid recommendations based on what we were looking for. Was not pushy and did not try any hard sell or push a particular model."



"I'd recommend Alexanders York to anyone because easy to find site, plenty of choice, friendly and efficient staff"



"The experience at Alexanders York was great because I am going through a pretty traumatic period in my life. Having just lost my wife and having to give up her motorbikity vehicle I needed to find a replacement asap. Marc the Salesman was very understanding and found one straight away."



"I'd recommend Alexanders York to anyone because the service was great and the showroom was very clean and welcoming "



"I'd recommend Alexanders York because efficient service"



"I was pleased with Alexanders York and would recommend them because the service I received from Ian Hartup salesman was excellent, no pressure was given to buy and he fully explained about hybrid vehicles as I’ve never driven one before. "



"I was happy with the service, because I have received all of the information needed to make a purchase."



"The experience at Alexanders York was fantastic because Everyone was clear and professional what more could you ask for"



"Alexanders York were fantastic because it was a easy to speak to people and they did everything they could for us "

Alexanders Motor Group are members of the Motor Industry Code of Practice for Service and Repair. Motor Codes can provide CTSI certified Alternative Dispute Resolution (ADR) service if a consumer remains dissatisfied with the outcome of a dispute in relation to service and repair.

Bob Alexander Limited & DAPRA York Limited act as non-independent credit intermediaries for a limited number of lenders and are able to offer a limited number of finance products from these providers. For the sales of general insurance Bob Alexander Ltd & DAPRA York Limited (FRN 789102 & 06552692) are Appointed Representatives of Automotive Compliance Ltd (FRN 497010, which is authorised and regulated by the Financial Conduct Authority). Automotive Compliance Ltd’s permissions as a Principal Firm allows Bob Alexander Ltd & DAPRA York Limited to act as an agent on behalf of the insurer for insurance distribution activities only. Registered Office: Chapel Street. Thornaby on Tees TS176BB. Bob Alexander Limited Registered in England 789102 VAT Registration No. 257511167. DAPRA York Limited. Registered in England 06552692 VAT Registration No. 930251656.

Bob Alexander Limited & DAPRA York Limited typically receive a fixed commission calculated by reference to the vehicle model or amount you borrow, for introducing you to a lender but this does not affect the interest charged on the agreement, all of which are set by the lender. Our manufacturer supporting finance partners also provides funding of our vehicle stock and financial support for our training and marketing. We also receive commission as a percentage of premium paid for insurance backed products from our insurance partners.

We have chosen to work with a panel of lenders, Our general approach is to introduce you first to our chosen first string lender. If the underwriting or product availability criteria of our chosen first-string lender do not suit your needs, we may offer a finance option using our chosen second-string lender who have different lending criteria.

We are not providing you with independent financial advice and are not impartial. We will provide you with information on products which may suit your requirements based on information you disclose to assist you in making an informed decision on your purchase. You should decide whether the finance product is right for you.

You can check this on the FCA’s website www.fca.org.uk or by contacting the FCA on 0300 500 8082.


Our Complaints Policy: At Alexanders Motor Group we pride ourselves on delivering first class customer satisfaction to all our customers, however we understand that every now and again we unfortunately don’t meet expectations. When this happens the first step to take is to get in contact with a member our team.

If you have a general complaint: For complaints relating to non-regulated activities, this is anything concerning the dealership, sales or after sales. Please contact us directly via email with the details and any supporting documentation. If you do not have an email account, you can telephone us or send a letter.
Address: Alexanders Motor Group, Chapel Street, Thornaby-on-Tees, TS17 6BB
Telephone: 01642 679781
Email: admin@alexandersteesside.co.uk 
Our management team is committed to resolve any issues or problems you have, whatever that may be. Often problems are quickly resolved within 24 hours leaving customers happy with the service they received.

If you have a Complaint regarding insurance activities: If your complaint relates to Insurance, then please contact Automotive Compliance directly. Automotive Compliance Ltd you can be contacted via post, telephone, or email:
Address: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD
Telephone: 01452 671 560
Email: complaints@automotive-compliance.co.uk 

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