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Why Finance through a Dealership?

What is Hire Purchase?

What is Personal Contract Purchase?

Frequently Asked Questions

We offer two main ways to finance a new car: Hire Purchase (HP) and Personal Contract Purchase (PCP).

With HP, you pay a deposit and then fixed monthly payments over an agreed term. Once you've made the final payment, the car is yours. With PCP, your monthly payments are usually lower because you're only paying off the car's depreciation during the agreement, not its full value. At the end you can pay the optional final payment to keep the car, hand it back, or part-exchange it for a new one.

You can finance new Nissan, Omoda and Jaecoo models through our York and Teesside dealerships. Our team will help you find the option that suits your budget.

Financing through a dealership keeps everything in one place. You choose your car, agree your finance and arrange your part-exchange with one team, rather than dealing with a separate lender.

As a family-run business for over 75 years, we know a lot of our customers by name and take the time to explain each option clearly. We're a non-independent credit intermediary working with a limited panel of lenders, so we can't compare the whole market. We'll always explain the products we can offer, and it's your decision whether a finance product is right for you.

You can use our online Motor Credit Check to see what finance you may be eligible for before committing to anything, and you can also speak to our team in Teesside or York. Approval is always subject to status, and it depends on the lender's criteria and your individual circumstances.

Yes. Your current car can often be used as a deposit towards a new one. Use our Value Your Car page for an online valuation, or bring it into our Thornaby or York showroom for a valuation from our team. If you still owe money on your current car, we'll talk you through how the settlement figure affects your new agreement.

At the end of a Personal Contract Purchase agreement, you have three options:

  1. Keep the car by paying the optional final payment (sometimes called the balloon payment), after which the car is yours.
  2. Hand the car back to us, provided it's within the agreed mileage and in fair condition, with nothing more to pay.
  3. Part-exchange it for a new car. If the car is worth more than the final payment, that value can go towards the deposit on your next agreement.

Your agreement sets a mileage limit, and extra charges may apply if you go over it or the car has damage beyond fair wear and tear. Speak to our team in Teesside or York before you sign, so you can choose a mileage that fits how you actually drive. Approaching the end of an agreement? Get in touch about a fresh new Nissan, Omoda or Jaecoo.

(APR’s have not been included as these change regularly. Your page includes the credit intermediary and FCA disclosures, so I'd have your compliance provider check that any FAQ wording is consistent with them.)

Alexanders Motor Group are members of the Motor Industry Code of Practice for Service and Repair. Motor Codes can provide CTSI certified Alternative Dispute Resolution (ADR) service if a consumer remains dissatisfied with the outcome of a dispute in relation to service and repair.

Bob Alexander Limited & DAPRA York Limited act as non-independent credit intermediaries for a limited number of lenders and are able to offer a limited number of finance products from these providers. For the sales of general insurance Bob Alexander Ltd & DAPRA York Limited (FRN 789102 & 06552692) are Appointed Representatives of Automotive Compliance Ltd (FRN 497010, which is authorised and regulated by the Financial Conduct Authority). Automotive Compliance Ltd’s permissions as a Principal Firm allows Bob Alexander Ltd & DAPRA York Limited to act as an agent on behalf of the insurer for insurance distribution activities only. Registered Office: Chapel Street. Thornaby on Tees TS176BB. Bob Alexander Limited Registered in England 789102 VAT Registration No. 257511167. DAPRA York Limited. Registered in England 06552692 VAT Registration No. 930251656.

Bob Alexander Limited & DAPRA York Limited typically receive a fixed commission calculated by reference to the vehicle model or amount you borrow, for introducing you to a lender but this does not affect the interest charged on the agreement, all of which are set by the lender. Our manufacturer supporting finance partners also provides funding of our vehicle stock and financial support for our training and marketing. We also receive commission as a percentage of premium paid for insurance backed products from our insurance partners.

We have chosen to work with a panel of lenders, Our general approach is to introduce you first to our chosen first string lender. If the underwriting or product availability criteria of our chosen first-string lender do not suit your needs, we may offer a finance option using our chosen second-string lender who have different lending criteria.

We are not providing you with independent financial advice and are not impartial. We will provide you with information on products which may suit your requirements based on information you disclose to assist you in making an informed decision on your purchase. You should decide whether the finance product is right for you.

You can check this on the FCA’s website www.fca.org.uk or by contacting the FCA on 0300 500 8082.


Our Complaints Policy: At Alexanders Motor Group we pride ourselves on delivering first class customer satisfaction to all our customers, however we understand that every now and again we unfortunately don’t meet expectations. When this happens the first step to take is to get in contact with a member our team.

If you have a general complaint: For complaints relating to non-regulated activities, this is anything concerning the dealership, sales or after sales. Please contact us directly via email with the details and any supporting documentation. If you do not have an email account, you can telephone us or send a letter.
Address: Alexanders Motor Group, Chapel Street, Thornaby-on-Tees, TS17 6BB
Telephone: 01642 679781
Email: admin@alexandersteesside.co.uk 
Our management team is committed to resolve any issues or problems you have, whatever that may be. Often problems are quickly resolved within 24 hours leaving customers happy with the service they received.

If you have a Complaint regarding insurance activities: If your complaint relates to Insurance, then please contact Automotive Compliance directly. Automotive Compliance Ltd you can be contacted via post, telephone, or email:
Address: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD
Telephone: 01452 671 560
Email: complaints@automotive-compliance.co.uk 

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